At Savage, delivering industry-leading customer service is a top priority. Our commitment to service is defined through our distinguished S7 Operating System, a quality management guide that centers around service attributes that matter most to our customers.

Each operations team utilizes Savage’s S7 Operating System to deliver a distinctive Best Value-No Worry service to every customer. S7 is the template developed and utilized by Savage to deliver a quality management system which results in a safe and reliable service. All operations managers, safety specialists and operating team members are trained on the S7 Operating System and its seven specific focus areas:

  • Customer: The customer receives Best Value-No Worry service
  • Employees: Employees are hired right, trained right and treated right
  • Health, Safety and the Environment: Work is performed in a responsible manner with respect to SH&E
  • Operational Effectiveness: The operation is planned, organized and operated to effectively utilize people and equipment
  • Asset Management and Maintenance: Equipment and facilities are properly managed and maintained
  • Performance: Financial standards and goals are met
  • Professionalism: Employees, facilities and equipment reflect a professional attitude

These focus areas embrace over 70 standards, key performance indicators and measurements, which enables each operation to serve its customers with a time-tested and proven service template for outstanding quality and reliability, in a profitable and sustainable environment.